Refund policy
Return Policy
We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed or worn and we enforce this policy upon inspection of returned shipments. In order to be eligible for return, all items must be sent back within 15 days of the receipt of the order. No refunds or exchanges are allowed outside of this window.
An item may be returned if it is sent back:
- unworn
- unwashed
- with original tags and packaging intact
- free of stains, odors, animal hair, and damage
Items cannot be returned after this 15-day-timeframe, no exceptions.
Return costs are the responsibility of the sender and Play x Play is not responsible for return items lost in transit.
Any orders placed within the context of a sale, or any items marked Final Sale (including all products purchased during our End of Season, Black Friday, and Cyber Monday sales ), are ineligible for store credit, refund, or exchange. Orders with special discount codes applied, may not be eligible for return – please reach out to the team at info@playxplay.co if you have any questions.
Gift Returns - Any gifted items that fall under the parameters of returnable goods outlined above are eligible to be returned for credit in the form of a gift card and require the original purchaser's name and order number. These parameters help to confirm the items were initially purchased from our site as well as a reference to the original purchase pricing for credit balance to apply. This can all be done through the same returns center link listed above but please select "gift return" at the bottom of the landing page list to be eligible for the items to credit to your (the gift recipient's) email in the form of a gift card.